1. Services Provided

S&P Energy Assessors shall carry out a domestic energy assessment of the client’s property and, where applicable, produce and lodge a valid Energy Performance Certificate (EPC) in accordance with the requirements of the Energy Performance of Buildings Regulations and the standards set by the Elmhurst Energy accreditation scheme.

2. Qualifications and Accreditation

S&P Energy Assessors are accredited through an Elmhurst Energy accreditation scheme and operate in full compliance with all applicable statutory and regulatory requirements relating to energy assessments and EPCs.

3. Delivery of the Energy Assessment

S&P Energy Assessors do not undertake any invasive or intrusive investigations. The assessment is limited to what can be reasonably observed, recorded and evidenced in accordance with accepted surveying practice. Non-visible property modifications may only be included where supported by verifiable documentation such as certificates, warranties, guarantees or photographic or video evidence. Acceptance of such evidence is entirely at the professional discretion of the assessor. Upon completion of the assessment and receipt of full payment, the EPC will be lodged on the national EPC register via Elmhurst Energy and issued to the client by email or hard copy where agreed. Delivery is typically within 24–48 hours. The EPC is produced solely for its intended statutory purpose and no liability is accepted for reliance beyond that purpose.

4. Fees, Payment and Refunds

All fees are payable in full in advance and include VAT where applicable. No booking shall be confirmed and no work shall commence until payment has been received. Payment is accepted by bank transfer only. Refunds will only be considered where there is a valid reason outside these Terms and Conditions. No refunds shall be issued where an assessment or EPC is voided as a result of the client’s actions, omissions or failure to comply with these Terms and Conditions.

5. Cancellations and Rescheduling

Cancellations made at least five days prior to the booking date may be cancelled free of charge. Cancellations made outside this period may not be eligible for a refund. Appointments may be rescheduled free of charge if requested at least 48 hours before the appointment. Rescheduling within 48 hours may incur a charge of 15 percent of the service value. S&P Energy Assessors reserve the right to cancel or reschedule due to unforeseen circumstances or unsafe property conditions.

6. Client Responsibilities

The client shall ensure that a responsible person aged 18 or over is present for the assessment, provide safe and unrestricted access to all areas of the property, ensure the property is free from hazards, comply with reasonable assessor requests and supply all required certification and documentation. Failure to comply may result in rescheduling, voiding of the assessment or EPC and no refund shall be issued. S&P Energy Assessors operate a zero tolerance policy towards abuse, harassment or aggressive behaviour.

8. Data Protection, Confidentiality and Intellectual Property

Personal data is processed in accordance with the Data Protection Act 2018 and UK GDPR and used solely for EPC production and related communication. Data may be shared with accreditation bodies and the government EPC register where required. All confidential information shall remain confidential unless disclosure is required by law. All intellectual property rights in reports and documents produced remain the property of S&P Energy Assessors and may only be disclosed to third parties for whose benefit the assessment was commissioned.

10. Liability

S&P Energy Assessors shall not be liable for any loss or damage unless proven to result solely from gross negligence or wilful misconduct. Total liability for professional negligence shall not exceed the fee paid for the service. Liability for death, personal injury or tangible property damage shall be limited to the extent covered by insurance except where prohibited by law. The client shall indemnify S&P Energy Assessors against third party claims arising from misuse or unauthorised reliance on the EPC.

11. Force Majeure

Neither party shall be liable for failure or delay caused by events beyond reasonable control including acts of God, war, terrorism, government action, industrial disputes or public health restrictions.

12. Insurance

S&P Energy Assessors shall maintain appropriate professional liability insurance at no cost to the client covering liabilities arising under these Terms and Conditions. Evidence of cover is available on request.

13. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with English law and the courts of England and Wales shall have exclusive jurisdiction.

14. Document Retention

All records relating to services provided shall be retained for a period of 15 years following completion. Clients may request return or secure destruction of documents supplied subject to legal and regulatory requirements.